FREQUENTLY ASKED QUESTIONS

Yes, the security deposit, along with a completed rental application allows our staff to quickly begin the application process, and get an answer back to you in a timely manner. It is TCP’s policy to begin the application process only after the full deposit is received. If, for some reason you are not approved under our rental standards, or if you choose to withdraw your application before you are approved, we will gladly return the deposit to you.

We have specific rental standards that apply to every resident that lives with us, at every one of our properties. They are:

• The applicant must be able to provide proof that he or she brings in at least three times (3 x) the rent amount per month in income. If the applicant is applying with a roommate or roommates, he or she must be able to prove that they make at least three times (3 x) THEIR portion of the rent.
• The applicant must have at least two years of favorable rental history that WE CAN VERIFY. This can be with an apartment complex, property management company or private landlord. Any rental history from family does not count towards this requirement.
• The applicant must be at least 75% current on their credit on all open accounts for the past 2 years. This means that dating back 2 years from the date credit is pulled, at least 75% of the open accounts cannot be delinquent.
• The applicant must be able to pass a criminal background check.

Here at TCP, we require that each person over the age of 18 be approvable under our rental standards, and be a party to the lease. We do not allow anyone to simply occupy the unit as a non-lease holder, unless they are a minor living with their family.

Yes, you will. Since that part of the application requirement will be unfulfilled, a cosigner will be needed to supplement the lack of rental history. A cosigner must prove that he or she makes four times (4 x) the full amount of rent a month in income, and they too must be at least 75% current on their credit for the past 2 years.

Our maintenance department processes their work orders as they are received. We have an excellent maintenance staff who work diligently and efficiently to get any and all maintenance issues resolved as quickly as possible. If you have a question about your specific maintenance request, please feel free to call our office and any of our staff members will be more than happy to assist you.

No. Our professional maintenance staff will resolve your request without you having to take time out of your day to be home. You can always set up an appointment with the maintenance department so that you can be at home to board a pet, or for your own comfort. However, please keep in mind that setting up an appointment may prolong the time in which it takes to resolve your request.

Our management company certainly understands the need for privacy and security, and we will do everything possible to contact you with plenty of notice before an employee comes to your rental unit. However, circumstances do occasionally arise where this is simply not possible, and we are not able to give you the desired amount of notice that we would like to.

Although we don’t know the exact amount of time required to process every prospect’s application, we recommend that each applicant allow themselves a minimum of one-three business days for this process. Each application is unique and the amount of time needed for completion can vary. Having all appropriate paper work, phone numbers and general information will help expedite this procedure.

We hate to see you go, but understand that life’s plans do change. Because a lease is a legal contract, breaking your lease is a very detailed and sensitive process. We recommend that you contact your property manager with any questions regarding this subject.

Rent is due on the 1st of every month, and is considered late if received after the 5th of each month. Please notate that it does not matter if the 5th day of the month falls on a business day, weekend or holiday – late fees will still be accumulated on the 6th. We also have the convenience of a night slot located on the South side of our building for after-hours payments.

Late fee’s start accumulating on the 6th of each month. The initial late fee on the 6th is an automatic $30.00. Each day after the 6th, an additional $10.00 will be added, with a maximum late fee penalty of $100.00. Once rent has been paid in full, late fees for that month will cease.

We do offer a convenient online payment method that is easily accessible on our website, through the ‘Current Tenant’ link. You will need your TCP account number and the primary phone number that is on the account to get registered. If you need to know either one of these numbers, please don’t hesitate to call our office!

If you wish to pay in our office, we accept personal checks, money orders or cashier’s checks. You can pay online with any major credit card or through an ACH draft. We will not be able to accept cash under any circumstances.

We love pets, but not pet damage. We require a $500.00 pet deposit for each

pet, maxing out at $1000.00 for 3 pets. If you have 4 pets or more, please

contact our office to discuss additional deposits. Generally, our pet

deposits can be paid out over a specific amount of time with monthly

installments. Our pet deposits are also completely refundable less any

damage to the property. There is no "non-refundable" portion of the pet

deposit.

We do allow residents to pay the pet deposit in monthly installments,

starting the first month of the lease.

All of our lease ending dates must end between April 30th and July 15th. The length of your lease will depend on the date you move in, and the date that you choose to end your lease. If you have specific questions about this process, please feel free to contact our office!

If cable and/or internet are provided by TCP, we provide basic expanded cable and high-speed internet through Suddenlink. Please keep in mind that TCP does not provide all of our properties with cable and internet.

Great Question! On the big day you want to make sure you have everything required! When you come in to pick up keys, please make sure you have:

Your pro-rated rent amount in the form of a check, cashier’s check or money order (please remember, no cash.)

Your BTU or CSU verification that utilities have been turned on in your name. (This is a physical sheet of paper that BTU and CSU are familiar with.)

Our lawns are mowed between 28 and 32 times a year, weather permitting. Feel free to pick up a TENTATIVE lawn mowing schedule in our office at any time. Please be understanding to the fact that the weather can be unpredictable, and can cause delays in the schedule.

Depending on which property you are renting from us, you will get your mailbox key from the post office, or from our maintenance department. If you need to go to the post office to pick up your mailbox key, please make sure you have a copy of the front page of your lease with you, along with your ID. If you aren’t sure where to pick up your key, just call us and we’ll be happy to help!

All deposit refunds and reconciliations will be mailed out within 30 calendar days of the resident’s documented move out date on the lease. The only exception to this would be in the case of a broken lease. For a hassle free time getting the reconciliation, make sure you provide TCP with an accurate forwarding address.

At the time of your lease signing, you will receive a list of “to-do’s” that will describe what you should do to get your deposit back and what damages TCP will charge for at the time of move-out. Please read it carefully. If you have any questions, please do not hesitate to contact your property manager.

We always recommend that residents check with the local law enforcement agencies for accurate statistics relative to crime and safety on any of our properties.